Code of conduct

Entria Live is built for calm, respectful arrivals. This code sets out how we expect organisers, helpers, staff, and website visitors to behave when using the product or contacting our team.

Be respectful

• Treat guests, ushers, co-organisers, and Entria Live support with courtesy.
• Do not use the platform to harass, threaten, discriminate, or shame anyone.
• Keep desk and messaging tools focused on the event, not personal disputes.

Protect guest trust

• Only add people to a guest list when you have a genuine reason related to your event.
• Use SMS and email for legitimate invitations, updates, or thank-yous, not spam or misleading content.
• Do not publish or sell guest contact details obtained through Entria Live.
• Give helpers only the access they need, and remove them when their role ends.
• Respect RSVP replies. Do not pressure guests who decline or share their replies outside your event team.

Tickets and public events

• Keep your public event page accurate: the date, venue, ticket prices, and pictures must be truthful, and you must have the right to use the pictures.
• Honour the tickets you sell, and tell ticket holders promptly if the event changes or is cancelled.
• Do not copy, forge, or resell access cards or check-in codes, and do not share a guest’s access card with anyone else.

Use the product honestly

• Provide accurate account and event information.
• Do not attempt to bypass payment, credits, suspension, or security controls.
• Do not probe, scrape, or attack Entria Live systems or other users’ data.

On the day

Check-in should feel welcoming. Desk users should handle guest names and codes carefully, avoid calling out sensitive details loudly where it may embarrass someone, and escalate problems to the organiser rather than arguing with guests.

Working with Entria Live

When you contact support or leave a review of our service, be truthful and constructive. Abuse toward our team may lead to limited support or account action.

Reporting concerns

If you see misuse of Entria Live, spam, harassment, or security issues, tell us at entrialive@gmail.com or through our contact form. We take good-faith reports seriously.

Enforcement

Breaking this code or our Terms of use may result in warnings, messaging limits, event suspension, account suspension, or referral to authorities where appropriate. We aim to be fair and proportionate.

Thank you

Most hosts already run thoughtful events. This code simply makes those standards clear so every arrival feels considered.